Return & Refund Policy

Thank you for purchasing products at Campus & Co, we value your custom.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and you will need to provide the receipt or proof of purchase.

 

Refunds of Physical Products

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

 

Refunds of Perishable Products

Due to the nature of some of products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

 

Return and Refund Limitations

There are certain situations where you may not be eligible for a refund:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • For hygiene and safety reasons, any item with the tags removed, seals broken, or any sign of use, cannot be returned and will not be refunded.
  • Any item that is returned more than 30 days after delivery
  • Some medical, healthcare, body care products and accessories are non-refundable

 

Questions

If anything is unclear or you have more questions feel free to contact any of our customer support team at a Campus & Co store or email sales@campusandco.co.uk